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Privacy

ServiceByte – Protecting your Privacy.

This Privacy Policy describes how and when ServiceByte collects, uses, and shares information when you request our services, contact us, or otherwise use our services for your Computer Support Requirements.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Workforce FM or Quickbooks. You can reference the privacy policy of both companies at the following –

WorkForce FM – https://www.workforce.fm/privacy-cookies/

QuickBooks – https://quickbooks.intuit.com/global/privacy/

1. Personal information

To create your booking with ServiceByte, you must provide us with certain information such as your name, email address, postal address and contact number.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide our services, such as when we use your information to create a booking on our work manager software, to settle disputes, or to provide customer support;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about historic jobs we have completed for you;

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
(a) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve my services; and

3. Information Sharing and Disclosure

Information about our customers is important to ServiceByte. We share your personal information for very limited reasons and in limited circumstances, as follows:

• WorkForce FM. This is our work manager programme that we create your customer account on, this holds historic and current job history. Your information is only used to create new bookings in future and reference historic work.

• Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If we sell or merge our business, We may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce our agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide your services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years.

5. Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.

• Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Us

If you have any questions or concerns, you may contact me at:
james@servicebyte.co.uk

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What Our Clients Say...

Having used several IT companies over the years my expectations were seldom met but James was genuinely the real deal when it came to a great service at a sharp price. It is very important to me that I can totally trust my IT support team as they manage very sensitive records and that they are well presented to work in my customer facing office. James never failed to achieve my high standards and I would recommend him to anyone. Marc Jones, Lincoln

Excellent service from James, always kept me updated with problems he found on my computer, no hidden costs. will not take my computers anywhere else. Best company. Val Measures, Saxilby